If for any reason you are not happy with your purchase, you may return the item(s) within 7 days of the order shipment received date for a refund to the original form of payment, less the shipping charge. **Please return items in original condition (unworn, unwashed, unaltered) with the tags attached. Dionique reserves the right to decline your return or assess a 20% re-stocking fee if these terms have not been followed.
Any merchandise marked or specified as "Custom" may not be returned.
These items, fabrication, sizes etc. have been specialized to/for you. You may only receive a refund on custom items if the process has not begun less a $50 service fee. Once materials are purchased and decide items are no longer wanted deposit will be forfeited. Items marked with a final sale disclaimer may not be returned. Due to hygienic earrings, cosmetics, swimwear, underwear/bodysuits, tights may not be returned. Special items gift certificates and event tickets are final sale and may not be returned.
Do I have to pay the return shipping?
Yes, shipping will be deducted from your refund
If items sent is not as shown or requested (color/size) it may be returned after 7 days no longer than 14 only receiving store credit.
*All other questions or inquiries please use the contact form*
Replies may take up to 48 hrs not including Sunday and Holidays